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Discussion topic: New haus

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This message was authored by: Demeterova

Message posted on ‎31 Mar 2026 07:51 AM

New haus

I moved to a different address and they don't want to help me.

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎31 Mar 2026 07:57 AM

Re: New haus

Posted by a Superuser, not a Sky employee. Find out more

@Demeterova  Why don't they want to help you?

 

There has to be more to this?

 

Did you inform Sky before you moved?  As you've posted on the Broadband Board you need to have booked a Home Move at least 10 working days beforehand.  Did you do that?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chrisee

Message posted on ‎31 Mar 2026 08:01 AM

Re: New haus

Posted by a Superuser, not a Sky employee. Find out more

@Demeterova if you cannot book a home move online give Sky a call. However there are addresses where Sky cannot provide broadband because there is no connection to either the Openreach or City Fibre networks and one cannoot be run for some reason. One exampke is homes built by Persimmons who only allow connections via their own isp. There are a number of other reasons.

 

If you explain a bit more forum members can advise

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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