New fiber issue

[Liv30]

Hello, 

We got full fibre installed two days ago but when I go to do work calls it will work fine for a couple of minutes, then the video/audio will stop working before kicking me off the call saying my network isn't working. I've ran tests on the app that say it is working. Can you help me please 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147