Discussion topic: New customer
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Message posted on 09 Aug 2026 04:47 PM
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New customer
I've just moved into a flat and I'm looking at Sky Brodband. When I attempt to order, it says 'no engineer required' but the flat only has a Virgin Media wall connection so that cannot be correct?
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All Replies
Message posted on 10 Aug 2026 01:31 PM
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Re: New customer
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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