New customer

[Lindabrady]

This connection is absolutely shocking unless your quite literally sat next too the router. This really is not ideal

[caesarome]

@Lindabrady 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

[JimM1]

@Lindabrady Is it the sky Max white hub that you have, and doing everything on the wireless wi-fi connection? When next to or near the sky Hub everything is working as you expect also?