Discussion topic: New customer no router

This message was authored by: Julian123456 · ‎12 Jul 2022

HI, I've an activation date of the 18th, not long with the weekend included. However I've still not received my router. Is this normal? On the order/tracking page it states the activation date but no mention of a router. I'm a little worried i'm gonna be left without broadband. Any help please?!

This message was authored by: jamesn123 · ‎12 Jul 2022

Hi @Julian123456

Router delivery is usually a couple of days before activation

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Highlinder · ‎12 Jul 2022

@Julian123456Is there any information in my account, track orders about your router delivery?

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This message was authored by: Julian123456 · ‎12 Jul 2022

Nothing in My account except the activation date

This message was authored by: Highlinder · ‎12 Jul 2022

@Julian123456For piece of mind I would give Sky a call and ask them what is going on with your equipment delivery as there is nothing under track orders other than your activation date.

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If you have found this solution helpful please tick this as the answer.

Discussion topic: New customer no router

New customer no router

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