New customer broadband shield not working

[stubbi]

Hello. New to Sky & full fibre activated yesterday 🥳 but broadband shield not working. Set to suitable for teens and always active, but adult sites are loading when testing! 🤨 is it a matter of time? Thank you.

[Tom-W19]

Hi @stubbi 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123 · Accepted solution]

@stubbi 

Broadband Shield settings can take up to 48hrs to apply. Sometimes rebooting the hub helps

[stubbi]

@Tom-W19 @jamesn123 thanks will try later

[stubbi]

It just took a while, working fine now 24 hours after activation. Thanks all!