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Discussion topic: New customer. Switch failed. In limbo.

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Avatar for oldmansteve
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This message was authored by: oldmansteve

Message posted on ‎14 May 2026 02:42 PM

New customer. Switch failed. In limbo.

I completed the sign-up process online. Got the requisite emails up to "We're pleased to confirm your order with Sky Broadband and Talk"

But then the switch failed, and instructed to try again later.

When I try again later, it tells me no fibre at my address (which might be true, it could be hybrid).

The result is my switch is in limbo, BT think I'm leaving (got their emails), but the switch didn't actually go through.

 

Please advise. Thanks.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 May 2026 04:41 PM

Re: New customer. Switch failed. In limbo.

Posted by a Superuser, not a Sky employee. Find out more

@oldmansteve 

You will need to call Sky about this as they will need to look into why the switch failed.

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