New broadband customer connection issues

[haywardkj]

We are struggling at various times of the day on different devices with the Wi-Fi particularly upstairs and in a downstairs office. Often MS teams calls are freezing. on mobile devices it disconnects and is slow to download or watch videos.

I remember when I signed up there was a guaranteed commitment from sky that we would be able to receive Wi-Fi in every room with no issues. We have issues can you advise what to do

[TimmyBGood]

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@haywardkj wrote:

I remember when I signed up there was a guaranteed commitment from sky that we would be able to receive Wi-Fi in every room with no issues. 

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Note what's actually 'guaranteed' is a small refund if coverage isn't achieved.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.