New box fitted, no signal on it, don't want to unplug old box

[Stoo--]

Engineer fitted box in hall on Saturday, there's no lights on it apart from power lights. What do I have to do now?

[JimM1]

@Stoo-- Surely the Installation Engineer said what the reason was for NO light and on what box are you specifically talking about!

Leaving you connected was the correct way and assume that you at least have a Broadband and Phone connection currently!

[caesarome]

@Stoo-- 

Are you new to Sky and if so what date have you been given as an activation one ?

[Stoo--]

Not a new customer, the cable free box is new, I'm still connected through cable 

[Stoo--]

Not a new customer, it's supposed to switch on automatically 

[JimM1]

@Stoo-- Do you have one of either these two pictures below once they clear for you to view!.

Adtran ONTNokia ONT

[TimmyBGood]

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@Stoo-- wrote:

the cable free box is new

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There is no 'cable free box' for terrestrial broadband, which is delivered over either metallic wiring or optical fibre.

[Stoo--]

• Not new to sky, the cable was damaged, now replaced. Everything is working now. Thanks for your assistance. 

[Stoo--]

Cable was damaged, new cable fitted, everything is working now. Thanks for your help.