New WiFi network not showing up

[Sandman79]

Hi, I recently received a new box in the post for my browdband as the engineer said there was an issue with original one which is why the speed was so slow for the last six plus months. I've just connected the new box and the WiFi Network doesn't even show up on the tv screen or my devices too so we can't use anything as our sky glass is connected to the broadband..

[Tom-W19]

Hi @Sandman79 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Sandman79 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.