New WiFi keeps dropping out

[Emmachloe97]

Hi, we joined sky last week and had our new WiFi fitted on Tuesday - but since then the connection does keep dropping out. When we're streaming shows the connection goes and the shows are buffering, and our phone keep switching between WiFi and 5g. When it's working it's great but with constant dropouts we're not very happy with the new deal we've signed up to. When I test the WiFi using the app it says all is fine despite us still experiencing these issues 

[caesarome]

@Emmachloe97 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

https://www.sky.com/help/articles/hub-lights-explained-start