Discussion topic: New Upgrade

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I am unable to remove black wire from box so I can insert new black wire. Faulty box needs replacing.
Please help.

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I haven't had a response.

This is a customer to customer forum: it's not live messaging to Sky support.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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