New Sky Router Voice Light not working

[Neville6]

Brand new Sky router received today.  Plugged in and all lights come on except the voice light. If I plug my new phone into the back of the router it does not work (of course I suppose), if I plug the phone into the wall socket it works perfectly. The internet works  and the Wi Fi works. Tried the usual on and off stuff. Help please 

[Tom-W19]

Hi @Neville6 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks