New Sky Max hub problems

[ADFJ]

Set up a new Sky Max hub but after a frustrating 3 hours setting it up without being able to get Wi-Fi I disconnected the Sky Max router and reconnected my previous Sky router. Now everything works, including my Sky Q boxes! So I am returning the Sky Max hub and sticking to my existing system which is at least reliable! 

[_Claire · Accepted solution]

Hi @ADFJ I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141