New Sky Max Routers Are Faulty and Sky know

[SlapHead]

I 'upgraded' my hub 4.2 to the new Max hub as I have (rotten) Gigafast and hoped to get better speeds.

Had it in less than 1 day and have organised the return. Awful product with Internet dropping out after router been on for a minute.

During the 48 minute phone call to cancel the 'upgrade', the Sky person said they are receiving a high number of complaints regarding this new Wifi Max hub and Sky are aware the units have a fault.

So why send them out?

[MrRichAllen1976]

Because people were complaining about waiting for them to send Routers that DO work? So to allegedly satisfy demand, they sent out Routers that DON'T?

[peter-marlow+1966]

Sorry to hear that, i  have had sky wifi  max and gigafast broadband  since January last year and I  had no problems here it, i  have a  busy household to  two 55inch sky glass tvs 1 gen 1, 1 gen 2 a puck, sky live camera, Xbox, ps5, freesat box,  2 laptops, tablet,  43inch lg smart tv, 3 mobile phones,3 alexas and smart meter video doorbell