I have also had nothing but trouble. I had fibre installed 10 days ago and have spent half of that time with either no internet (wire splice at street box failed) , no WiFi, or no internet. My system hasn't worked properly since installation and every operator I speak to tells me, don't worry there is a problem with fibre not being able to cover the whole house but over time it will get sorted. Or you can sign on to 24 mths for the max system which could work better!
I do not want to spend more money, I was offered fibre at no extra cost however seemingly that means actually having a system that doesn't work. At times I haven't been able to watch TV even through a LAN, have my heating system work properly because of WiFi dropping out, no ring door bell due to the same problem, let alone trying to get my phone onto the WiFi. It is a complete shambles. Then I received a text to say everything is great, can't find a problem!!!
no everything is not great, or working properly. And to top it off, when I said can't I go back to the old system I was told no because we are discontinuing it.
everyone I have spoken to has said there are 'teething issues' with fibre, and given me different solutions - get WiFi max? You do have quite a lot of devices! Maybe that's the issue? Well it wasn't an issue before fibre.
I am totally appalled by the whole thing.
please turn your router off and on again! Yeah, it's the 76th time, that will do it.
no idea what to do next.
