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Discussion topic: New IP Address needed

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This message was authored by: unit14

New IP Address needed

I have just upgraded to Sky Fibre Broadband for which i have been given a new IP address. However this has caused a problem in that the new IP address is the same as an IP address one of the drives the company i work for uses. This means i cannot currently access the copany drive. How do i go about changing my IP address? I've tried switiching the router off for a short time but this has not fixed my problem. I've also tried logging into 192.168.0.1 but i don't believe i have any admin login details

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This message was authored by: TimmyBGood

Re: New IP Address needed

Posted by a Superuser, not a Sky employee. Find out more

@unit14 wrote:

However this has caused a problem in that the new IP address is the same as an IP address one of the drives the company i work for uses. 


Someone needs to have a serious word with your companies IT Department: that shouldn't be a possible configuration.

 

Accessing your Hub cannot change its external IP address: you could try switching it off overnight (6 or 12 hour leases aren't unusual)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: New IP Address needed

Posted by a Superuser, not a Sky employee. Find out more

@unit14 wrote:

 However this has caused a problem in that the new IP address is the same as an IP address one of the drives the company i work for uses. 


Thinking about it, I suspect they actually mean an internal LAN address which the Hub has allocated within your property is the same as the internal address range at the business end: this would need administrator access to the Hub to amend, and couldn't be resolved by powering the Hub off.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: New IP Address needed

Posted by a Superuser, not a Sky employee. Find out more

@unit14 wrote:

I've also tried logging into 192.168.0.1 but i don't believe i have any admin login details


Those are on the label of the Hub.

 

1000012069.png

 

A white Max Hub is administered through the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Chrisee

Re: New IP Address needed

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood & @unit14 the internal IP address and DHCP rangescare administered in the web interface at 192.168.0.1 firctgecwhite hubs as well. 

@unit14 you should not have to do this if your corporate IT was sensible and avoided the ranges ISPs use which are well known. By default Sky uses the  range 192.168.0.1 to 192.168.0.254 edit the gateway address to be 192,168.1.1 and the DHCP server range to 192.168.1.2 to say 192.168.1.100 should work. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: TimmyBGood

Re: New IP Address needed

Posted by a Superuser, not a Sky employee. Find out more

@Chrisee wrote:

 

@unit14 you should not have to do this if your corporate IT was sensible and avoided the ranges ISPs use which are well known. 


Cunning administrators keep 172.16.x.x for remote access, with some internal routing behind the firewall to find the required resources 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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