New Customer

[Tommy_Mac]

Switched from BT to Sky last week & got very weak signal in upstairs office. I've tried all the tips on Google & YouTube but can only get weak or poor signal.

[caesarome]

@Tommy_Mac 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

[Tommy_Mac]

Thanks for this info. I've tried everything & think my ONT box could be in a better location.

I'll have a look at mesh gadgets and weigh them up against paying another£8 per month for Sky Max. 

Thanks for help.

[JimM1]

@Tommy_Mac Longer Ethernet cable and a better positioning of the sky Max hub may be all that is needed, the WiFi 6 jump from your older lower spec'd BT Router will always lead to a slightly reduced push signal wise on the Max hub. 

You can also try if you wish dropping the wireless securities back to WPA2-PSK from WPA3-T on the sky Max hub, some have said it helps with system performance!

[Tommy_Mac]

I'll try the longer cable first although I hate to see visible cables in my house.  If moving hub improves signal, I'll then try to figure out how to conceal the cable. 

[JimM1]

@Tommy_Mac Hope it all works out, the sky Max just seems to be that bit awkward in some properties for sure!