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Discussion topic: New Broadband Installation

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This message was authored by: Martin299

New Broadband Installation

With a new installation of "Sky Full Fibribre 150" Broadband are you supplied with a Router and 2 Boosters?

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This message was authored by: TimmyBGood

Re: New Broadband Installation

Posted by a Superuser, not a Sky employee. Find out more

@Martin299 

 

New users get the Max Hub.

 

Existing Sky FTTC customers with a Sky Broadband Hub keep that unless they opt to add the WiFi Max subscription supplement.

 

No boosters are allocated by default.

 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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