Discussion topic: Never received a hub

This message was authored by: Sky+EM · ‎13 Dec 2022

My Sky broadband supposte to be activities today on 13th Dec remotely, however I never received a hub

This message was authored by: Chrisee · ‎13 Dec 2022

@Sky+EM did you recieve notification of a hub being deapatched - you can trace it through the My Orders section of the MY Sky app. If one was sent it is probably held up by the postal strikes. If not and. Hub order was placed then call Sky to get one sent out by courier. However if you are upgrading yourSky service or moving the hub you already have should work.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Sky+EM · ‎13 Dec 2022

Do I gonna be charged from the day my broadband was activated even if I didn't receive a hub?

This message was authored by: PandJ2020 · ‎13 Dec 2022

@Sky+EM wrote:
Do I gonna be charged from the day my broadband was activated even if I didn't receive a hub?

Probably, yes - when you do receive your router give Sky a call and ask for them to apply a credit for the unused days. (Do not cancel or stop any payments)

I am just another Sky customer and my views are my own

Discussion topic: Never received a hub

Never received a hub

All Replies

Re: Never received a hub

No received new hub

Re: No received new hub

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