@madison56
We are customers here who help each other so you are bot directly talking to Sky on here.
If you lose the connection at 2.30am then it could be due to maintenance taking place as per this:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#...
If the connection goes during the day then when it does try running this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
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