Network connection

[Samantha108]

Network connection keeps going down. Tests say everything is ok but every 5 minutes the network loses signal 

[JimM1]

@Samantha108 You may wish to run the diagnostic and also the service checker.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker