If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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Looking at the main list of most recent posts seems everyone has issues today. I'm sat watching my router have three green lights got down to two then a flashing centre orange and then back to three green for a few minutes at most then repeat all. But it's ok cos the sky website said it's all working as it should do
I have disconnected everything at least once, my router is showing all green lights on, but my external devices do not show any WiFi connection when I run a speed test and the SkyQ box is showing no Network Connection.
I run the Sky software to check the connections etc and that comes up with everything is running normal.
