Network connection issues every few days pressed and held reset button on router and nothing

[Fiwill20]

Hi we have been getting issues with network connection for months on end every week says to press and hold resett button on router nothing now happening and will not reset ? Says cannot reconnect have now tried this possibly over 30 times and nothing has been like this for over her 24 hours now can somebody please help or send someone out please thanks 

[Highlinder]

@Fiwill20 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.