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Discussion topic: Net issues
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This message was authored by: Nayab2
Message posted on 18 Jun 2026 06:14 AM
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Net issues
Hi good morning so basically the WiFi box is plugged in
all the lights are showing green
done the check here and it shows full connection but I can't use the WiFi
nothing is loading on the tv or phone and it keeps saying check Internet connection
this issue has been since yesterday morning (17/6/26)
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Jun 2026 06:58 AM
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Re: Net issues
@Nayab2 try powering down your Sky hub for at least 60 minutes to get you a different connection at Sky's end which often clears these faults.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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