Neighbour got full fibre || OR asked to contact Sky || Sky saying contact OR

[ElGuac]

Hello community members,

We have Sky superfast broadband 25MB down, 4MB up. We are up a hill and connected to the last telephone pole which has not been upgraded by OR to Fibre (all other ones down the road have been). Last weekend, our neighbour got Fibre with OR pulling a line from the pole down the road. I asked the engineers on site as to how and if we can get Fibre ourselves. I was informed to contact Sky and ask them put in a request as it would be possible to also pull a line for us from the pole down the road.

Today, I called Sky and was informed that there is nothing that they can do on their end and I was asked to contact OR via their online form. I checked with my neighbour, and indeed Sky offered him Fibre when he called to cancel and not renew his contract and they set the wheels in motion for the Fibre upgrade.

My question is - how can I get Sky to put in a request to OR? Or is this not possible? I really do not want to give Mr. Musk any of my money and VM is also not an option as we are up a hill. Any recommendations please as we do need faster internet.

Greetings from Coulsdon,

-Boris

[GD1]

@ElGuac  Can you post the results (screenshot) from this link?  https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Please remove any address data before posting.

[ElGuac]

Hi GD1,

Thank you. 

Here are the results: First set is ours and second is that of the neighbours. I can see they are been served from a different cabinet and that is what we need.

[cookiemonsteruk]

@ElGuac 

Please complete the online form in the link below and in the drop down menu regarding the nature of your enquiry select i can't get fibre but my neighbours can. 

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

[ElGuac]

And here are the results from Openreach

Ours:

Neighbours:

[GD1]

Edit:   @cookiemonsteruk  Already provided OR links

[GD1]

@ElGuac  So according to Openreach full fibre is not available,

[ElGuac]

I spoke to Sky this morning and they said they can't do anything as per their system, Fibre is not available. 

[cookiemonsteruk]

@ElGuac 

@GD1 

Thats strange i read both bt wholesale tables before they were removed and customers address didn't show wbc fttp

[GD1]

@cookiemonsteruk  Mistype, I read them wrong, so concur FTTP is not available at customers address at present.

[ElGuac]

Here are the BT screenshots:

Ours:

Neighbours:

[GD1]

@ElGuac  So for some reason it shows not available, did you follow the link posted by @cookiemonsteruk  to raise with Openreach, there should be an option for my neighbour has FTTP I don't.

[cookiemonsteruk]

@ElGuac 

@GD1 

Thats definitive. No fttp at custoner house.  They will need to use the online enquiry form

[cookiemonsteruk]

@ElGuac 

@GD1 

I wonder is this a rural location and the neighbour has gone for fttp on demand

[GD1]

@cookiemonsteruk  BT Results show WBC FTTP so I read that has being generally available?  Likewise OR's own site shows the neighbour having full fibre up to 1600mbps, those are not FTTP on demand speeds.