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Discussion topic: Nee internet connection

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This message was authored by Natty1 This message was authored by: Natty1

Nee internet connection

I have recently moved to a new build and I am trying to sign up to sky broadband. 

when I do the check your area it just says technical issue and then starts the process again with the same result technical issue. 

I have had a BT engineer out and he says I can go with any provider so do not have to stick with BT. How can I sort this as I want all my package with sky 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Nee internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Natty1If you would like to join Sky you can find the number to call at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home 



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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Nee internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Natty1 wrote:

I have recently moved to a new build


Unfortunately there's typically a lag time before databases are updated with new addresses: until that happens automated systems which depend on postcode lookup tend to fail with varying degrees of gracefulness.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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