MyCloud drive connection

[Carlph]

I have a MyCloud drive - it was working fine as backup via Time Machine but now showing as offline. I can see it in the Hub settings on ip address 192.168.0.4 but the troubleshooting guide from WD suggests I should set up a port - opening port 443 but i can't see how to do that. have tired all the other self-help options and this seems to be the only thing i can't address. it's not listed in the UPnP table.

[caesarome]

@Carlph 

Is this what you have tried:

https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

[Carlph]

yes but i have a feeling i'm not doing it right - is the port value 443 or do i add the range 40000-49999? which are both value mentioned in the WD support video

[Carlph]

[Carlph]

https://youtu.be/QyFcQHHQduM

[Carlph]

so far what i've done hasn't worked

C

[Carlph]

any other thoughts as to how i can get the WD drive back online?

[Carlph]

I have a MyCloud drive - it was working fine as backup via Time Machine but now showing as offline. I can see it in the Hub settings on ip address 192.168.0.4 but the troubleshooting guide from WD suggests I should set up a port - opening port 443 but i can't see how to do that. have tired all the other self-help options and this seems to be the only thing i can't address. it's not listed in the UPnP table.