My sky broadband not working

[Kalvert]

My broadband is not working, it is on but the internet light is turned orange instead of green 

[Highlinder]

@Kalvert Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.