My router didn't arrive

[AnetaR]

My TV box came on 5th of May. Engeneers came to install broadband today, I thought that they will have router with them, but they were 3rd party hired by Sky. I still didn't receive my router. My broadband has been installed. And my Sky Max Hub delivery status is Awaiting Dispatch. Shouldn't I ger router before engeneers came? I try to contact Sky, but there is only chat with virtual assistant. How to contact them to check when my router will come? If my new broadband is working will it automaticaly disconnect my old one? But without router I will be with no internet. Could anyone please help me?

[caesarome]

@AnetaR 

The hub should have turned up a day or so before your activation date but it might have been delayed due to the recent bank holiday.

[AnetaR]

Thank you. Do you know if my Virgin broadband will be now disconnected when Sky broadband was activated?

[AnetaR]

My Virgin broadband just been disconnected. So now I'm without any broadband. No router. My Ring doorbell is not working, so when courier with router delivery will come when I will be at work, I won't be able to tell courier what to to with parcel. Is there any phone number to Sky where I can call? I didn't found any

[caesarome]

@AnetaR 

It might be delivered by Royal Mail so if it is you might get an email from them regarding the delivery.

[GD1]

@AnetaR  What does your order tracker show for the hub?