My new broadband was activated yesterday but up till now there’s no internet connection . Power and

[Ifeanyie]

My broadband was activated yesterday more than 24hrs now the internet never worked.

The power and WiFi LEDs are both green but internet LED is off.

I did run connection checker, there was no problem in my area but my HUB was not found. Please how do I get this fixed?

[Highlinder]

@Ifeanyie I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent Ifeanyie an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you Ifeanyie. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
 

[Ifeanyie]

Thanks guys, angr came and ractified the the issue. My broadband is up and running yesterday.