My network connection keeps saying unavailable, however the tests say everything is fine.

[DGB65]

My network connection drops 5 or 6 times per day for 10 to 15 minutes a time and then reconnects without me doing anything. When I run the tests it initially says 'there is a problem with your network connection... lets fix it', but then once the tests have been fully run it says everything is fine. I have re-booted a number of times, but the problem keeps coming back. (I have a big house so there is a booster to take the signal to some parts of the house, if that is relevant.0

[Greenfingers001]

Hi there @DGB65 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DGB65]

You have sent an engineer out, who changed the inlet socket for a new one that doesn't need a splitter and ordered a new hub, which is in place and up and running...and it hasn't made the slightest difference. Our connection keeps dropping in the same way it did previously. Also, we have noticed that each time it does we use a lot of mobile data as the phones connect to 4g rather than using the internet in the house. So, not only is this inconvenient and very frustrating, it is also costing us loads of data each time it happens. Please re-open this  case and get it resolved ASAP.

Many thanks

[DGB65]

How do I get a sky expert to contact me again? They have tried to correct an issue with my internet constantly dropping and have changed the phone inlet socket, tested the lines, and given me a new hub, but it is still no better. They assumed they had fixed it and closed the conversation...but it is no better.

[GD1]

@DGB65   To get you some help with this I have escalated your new post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts