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Discussion topic: My internet keeps cutting off

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This message was authored by Alice14 This message was authored by: Alice14

My internet keeps cutting off

my broadband keeps playing up its all the time and becoming a joke, the internet light goes blank then flickers orange, stays as orange then goes green for abit then the same again, I've tried unplugging resetting and still the same issue it's abit of a joke now please help

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My internet keeps cutting off

Posted by a Sky employee

Hi there @Alice14 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: My internet keeps cutting off

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Alice14
Topic Author
This message was authored by Alice14 This message was authored by: Alice14

Re: My internet keeps cutting off

Yes I still need help

This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet keeps cutting off

Posted by a Superuser, not a Sky employee. Find out more

@Alice14 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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Alice14
Topic Author
This message was authored by Alice14 This message was authored by: Alice14

Re: My internet keeps cutting off

My internet dropped while I was resolving the issue so disconnected me from the conversation 

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