Discussion topic: My internet it’s not working. All the lights are on apart from internet one

This message was authored by: MihaMoisa · ‎03 Dec 2022

Hep

This message was authored by: Highlinder · ‎04 Dec 2022

@MihaMoisaThat picture is showing that you are not getting any signal through the ONT with the red LOS light. Do you have another means of calling Sky to report this fault?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

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This message was authored by: MihaMoisa · ‎05 Dec 2022

Thank you ! Someone its coming tomorrow to fix it.

This message was authored by: Highlinder · ‎05 Dec 2022

@MihaMoisaLet us know if it is fixed and what you are told was the problem.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: My internet it’s not working. All the lights are on apart from internet one

My internet it’s not working. All the lights are on apart from internet one

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