My internet isn’t work

[Raymanedney]

Hello today I woke up and find my that internet isn't working then I saw on the little box for use for fibre is red when I've contacted sky asked what the issue is all they sed was is openreach is trying to fix a problem and I work at home especially on Saturday and Sunday, I've tried to ask what the problem is and I haven't heard back from anyone, 

thank you for taking the time to read this 

[Daniel0210]

@Raymanedney 

Sky usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.