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Discussion topic: My internet is not working

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This message was authored by: Gabrieldulgheru

My internet is not working

Even if on the app it shows everything good my internet is off
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This message was authored by: caesarome

Re: My internet is not working

Posted by a Superuser, not a Sky employee. Find out more

@Gabrieldulgheru 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: Daniel0210

Re: My internet is not working

Posted by a Superuser, not a Sky employee. Find out more

@Gabrieldulgheru wrote:
Even if on the app it shows everything good my internet is off

@Gabrieldulgheru 

 

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

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Sky customer since 2001
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