Discussion topic: My internet connection to keeps saying connected without internet
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Message posted on 23 Jul 2025 10:10 PM
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My internet connection to keeps saying connected without internet
I'm connected to my WiFi through my Samsung phone and ever 8-10 mins on average but could occur every 2-3mins??
I've reset the router. Didn't work
Turned it off by the wall. Didn't work straight away but did come on, but went back off again. I reset my phone, it connected for 20mins or so but keeps saying connected without internet.
I signed into MySKY and run the tests and it's showing everything fine? Could someone help please. Kind regards
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Message posted on 23 Jul 2025 11:55 PM
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Re: My internet connection to keeps saying connected without internet
@VIIII What do you see on the hub or the ONT if you have a FTTP Connection!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
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