My experiance

[John821]

I've been with sky for over 3.years now I gave them a ring to have fibre back in December it's now April 20th and im still waiting not sure why it's taken over 6 months every time I ring they say it will ve installed soon my internet with sky is so bad I might aswell be on dial up tbh I absolutely  wanna exit and go with another company my brothers fibre was done within 2 weeks of calling and upgrading his not with sky but he used to be he told me to avoid them when I was getting internet he said he was with them and there a rip off and useless  .

[caesarome]

@John821 

Jave you been given a reason why there has been such a lengthy delay as the work to install the fibre cabling outside of your property is usually done by Openreach or if you are in their network area, Ciry Fibre.

Does anything appear here for you:

https://www.sky.com/ordertracking

[MightyQuinn]

Hi @John821   What does the Broadband Checker show? Is WBC FTTP available at your address?

[TimmyBGood]

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@John821 wrote:

my brothers fibre was done within 2 weeks of calling

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Unless he lives next door to you, that's really not any kind of guide about timeframe: FTTP is a whole new cable infrastructure and ease of access varies considerably between locations.

[John821]

This is my issue I havnt been told anything just got a new good live date 30 June but it's been changed so many times not gonna hold my breath.