My children’s connection has stopped

[AdelC]

Hello,

Tonight I had an email to say my security questions had been changed. I didn't click on the link in case it was a scam. I went into my account & changed it myself. The internet went off & when it came back only I could access the internet on my iPhone & iPad but no one else could. We've done all the usual turn off & on, restart etc. but nothing works. 
Why has this happened & what can I do?

[Tom-W19]

Hi AdelC

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kevin-7248]

Hi,

Hard reset your router and pair all devices again and if you want, change the router passcode so it's reinforced your security of the router for your security.

See if this works 

[Lisa-P1987]

We are still looking to help you AdelC. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks