My broadband is down

[Kell9999]

I am without broadband computer dose not connect and it has wired conction

[GD1]

@Kell9999   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Beancounter]

Same - sky is telling me all is well and I have tried the fixes (one does not work as it is telling to put a cable into a purple port and it is a different connection so I can't!) and still no broadband and no need to work.

[Kell9999]

Checked all and they all say fine but it is not the hub has a slow green pulsing light on