@MGHB unfortunately as you will have read your assumptions on what happens when there is a broadband fault are incorrect something you are not only customer to.have as this comes up frequently. Sky customers are buying a package sold for domestic use which is significantly cheaper than business packages which come with higher service levels. As a guide a 12 hour/7 day SLA was recently quoted as costing £300 per month..
Few business ISPs will pro-actively contact the customer when the service goes down as simply there is often no way they can know a line is down as opposed to not being used until they are told.. Note the compensation scheme linked in earlier posts kicks after 2 full working days from when you report the fault by calling Sky a forum post will not count as a report.
The fact you choose to use your connection for work is your choice but does not give you any priority. Sky are not unique all of the mass market ISPs have similar terms in their contracts. Millions of people do as you do and work from home but it is wise to have a fall back plan for the odd occasions when the line is down.
Hope you get your service back soon.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
