My broadband continuously disconnects

[NanJan79]

I have repeatedly followed all of sky's tips etc but it only sorts it for a few minutes. I've tried phoning sky but my sky talk line is seriously crackly to the point I can't hear what's being said. I've bought several new phones thinking it must be the phone at fault but it's clearly not the phones. Sky diagnostics says there is nothing wrong. Any ideas or advice would be great.

[cookiemonsteruk]

@NanJan79 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[NanJan79]

So I've just followed the instructions  on how to get my stats but it said the page it was going to take me to isn't secure. What do I do now?

[cookiemonsteruk]

@NanJan79 

Ignore the message. You entering username and password on a device that is on your local network and no info is exchanged with the internet

[NanJan79]

[cookiemonsteruk]

@NanJan79 

What you have posted isn't your hub stats

At the top of that page click maintenance tab

Then sign in with :- 

Username     admin

Password       sky or wifi password

Then at the bottom of the next page click show statistics

[NanJan79]

Sorry I'm not very tech savvy. Let me try that again.

[NanJan79]

I can't seem to sign in. 

[cookiemonsteruk]

@NanJan79 

When the broadband disconnects does the internet light turn amber?

[NanJan79]

Yes and it flashes but mostly they all go out except the power one.

[cookiemonsteruk]

@NanJan79 

Keep logged onto the forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[NanJan79]

Will try but it's hard to stay logged in when the wifi is so dodgy and the latest chrome update doesn't support my android. Thank you for all your help cookiemonster

[Lisa-P1987]

Thank you for escalating this. We have sent NanJan79 an invite to chat 🙂 

[NanJan79]

Hi Lisa, I have responded to the chat invite.

[cookiemonsteruk]

@NanJan79 

The next response isn't immediate