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Discussion topic: My Wifi keeps dropping out

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This message was authored by: Junglecad

My Wifi keeps dropping out

My wifi / broadband keeps dropping out, this is starting to cause a major issue with working from home, i have wifi boxes located in various rooms and the green connected light goes out, this normally lasts for about 2-4 minutes then reconnects however this means my phone, vpn to ffice and all other connections drop out   

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This message was authored by: caesarome

Re: My Wifi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Junglecad 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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