My WiFi keeps disconnecting

[Julie293]

I'm working from home and when I'm working from the kitchen which is literally 20 steps from the router in the hallway, the WiFi keeps disconnecting. I need a solution sorted asap 

[icesteelman]

Hello @Julie293 

This is just a forum of Sky customers who can often help solve issues / problems and are not Sky employees.

Wifi is very frustrating when it doesn't work, but there can be many different reasons as to why.

It may help if you can detail your setup; Broadband service (Fibre 150, 300, etc), router type (Sky Broadband Hub or Max), any walls to pass through, have you upgraded recently, changed ISP to Sky, etc.

[caesarome]

@Julie293 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max