Broadband
0

Discussion topic: My Internet isn't working

Reply
Rach011
What's this?
This message was authored by Rach011 This message was authored by: Rach011

My Internet isn't working

‎08 Sep 2024 12:11 AM

My Internet isn't working
Report post
Post 1 of 2
299 Views
Reply
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: My Internet isn't working

‎08 Sep 2024 10:20 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rach011 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 2
216 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion