Moving property taking sky

[JWRichardson]

Moving house very shortly to a home on an estate built 4 years ago, will be taking my sky glass and broadband no overhead cables to estate am i right in assuming this is the way we receive broadband and internet all other boxes on the estate bar one like mine is connected how would I go about getting this sorted? 

[jamesn123]

Yes thats the duct for the broadband cabling. Simply book a home move with Sky, this will trigger Openreach to complete any required work to get you connected. 

[TimmyBGood]

@JWRichardson 

Impressive how those don't actually line up.

Be aware there's typically at least a ten working day lead time for getting broadband (potentially longer for FTTP) and note that the Home Move system isn't particularly good at dealing with activation delays.

[JWRichardson]

Thank you for your reply guys, I have spoken to sky who say they have it down as an active connection despite the photo above so won't send anyone until it has been *activated* for me to show it doesn't work!! 

[JWRichardson]

So sadly sky have refused to budge other than you must wait until activation day + 24 hours until we book an engineer meaning broadband not installed until at least end of May/Early June 

One phone call to BT engineer booked from move on data, no connection at the property confirmed like I have explained to sky sadly sky have just lost them self a customer