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Message posted on ‎07 Aug 2026 09:37 AM

Moving house

I know we have to take the router but what else if anything do we take with us ?

There is a flat square unit

1.jpg

 

and a small circular device attached to the wall beside the router do we take these with us too ?

Thanks.

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Message posted on ‎07 Aug 2026 09:39 AM

Re: Moving house

Posted by a Superuser, not a Sky employee. Find out more

@David4475  You take Only the hub and any TV boxes, the ONT and the power cable needs to remain in the property for the new occupant.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎07 Aug 2026 09:39 AM

Re: Moving house

Posted by a Superuser, not a Sky employee. Find out more

@David4475  You take Only the hub and any TV boxes, the ONT and the power cable needs to remain in the property for the new occupant.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: David4475

Message posted on ‎07 Aug 2026 09:42 AM

Re: Moving house

Great many thanks

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Message posted on ‎07 Aug 2026 10:56 AM - last edited: ‎07 Aug 2026 11:28 AM

Re: Moving house

Posted by a Superuser, not a Sky employee. Find out more

@David4475 

 

Newer ONT models were actually labelled:

 

1000014306.jpg

 

And then the label was revised to include the power supply.

 

1000014304.jpg

 

I suspect they rather wish this has been done from the start...

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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