As title. I applied for a home move on 5th September and was told 4 days for activation. It then was pushed back to the 12th, and then to today the 19th.
I found this quite suspicious but as half the sky site is not working/erroring out and I have been unable to use mysky app for about two months similarly not much I could query.
the open reach engineer came today and informed me he was down for a full copper cable installation, whereas my new house is a new build with full fibre, ONT box and solid PON light ready to go, so he's done nothing, reported the disparity and left.
I've been through 3 operators on support, one who passed me to another person mid conversation and then cut me off, to the last saying there's nothing they can do until the system accepts my order is cancelled so they can see speeds and full fibre offers at my new residence.
Which is gonna take ANOTHER 48 hours with a callback on Monday, then I assume further days once that's sorted to actually activate me.
honestly this is part rant, part wondering what I can do? I can't manage my account as mysky doesn't work, and the website errors out everytime I try to do anything regarding my products and services.
being without internet for 14 days is mental these days, and now it's probably gonna be heading for a third week, when basically everything was in and ready for it to be turned on in the first days if someone had checked or I could actually communicate with anyone.
Is this compensation-worthy? My hands are properly tied and I still feel like my call and problem wasn't fully understood and rectified, and that nothing is progressing still and there'll be another issue come Monday.
Help?
