Moving Home

[JuneLee]

I will be moving on June 18, 2024. My contract has not expired yet, can I transfer my Internet service to a new address? What procedures are required? Please provide your email/phone number so we can contact you. If Internet service cannot be provided, can the contract be terminated?

[caesarome]

@JuneLee 

This is a customer helps customer forum so you are not talking to Sky support on here.

You might be able to book a home move here:

https://www.sky.com/moving-home

[Chrisee]

@JuneLee note it will take a minimum of 10 working days to move a broadband connection so do not delay getting it set up if you plan to move on 18/6. The delay is not down to Sky by the way it is part of the Ofcom switching process Openreach have to follow.

[JuneLee]

Thanks, but I can't login. Do you have other way to contact SKY customer service?

[caesarome]

@JuneLee 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[CRW1185]

Hi,

I'm trying to move service to a new house and when I use the link to make the booking it sends an error message something like " You need to be the account holder to move the service to a new home"

I am the account holder,  and I am accessing it from my online account, so I'm not sure why it keeps on repeating the same message. I tried to contact SKY but it was useless the virtual assistant sent me the same link. I'm not sure what to do.

Regards,

CRW

[Highlinder]

@CRW1185  When they send you the link just stay on the line and you should be put through to an advisor.