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Discussion topic: Moving Home

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This message was authored by JuneLee This message was authored by: JuneLee

Moving Home

I will be moving on June 18, 2024. My contract has not expired yet, can I transfer my Internet service to a new address? What procedures are required? Please provide your email/phone number so we can contact you. If Internet service cannot be provided, can the contract be terminated?

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This message was authored by caesarome This message was authored by: caesarome

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@JuneLee 

This is a customer helps customer forum so you are not talking to Sky support on here.

 

You might be able to book a home move here:

 

https://www.sky.com/moving-home

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@JuneLee note it will take a minimum of 10 working days to move a broadband connection so do not delay getting it set up if you plan to move on 18/6. The delay is not down to Sky by the way it is part of the Ofcom switching process Openreach have to follow.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
JuneLee
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This message was authored by JuneLee This message was authored by: JuneLee

Re: Moving Home

Thanks, but I can't login. Do you have other way to contact SKY customer service?

This message was authored by caesarome This message was authored by: caesarome

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@JuneLee 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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This message was authored by CRW1185 This message was authored by: CRW1185

Re: Moving Home

Hi,

I'm trying to move service to a new house and when I use the link to make the booking it sends an error message something like " You need to be the account holder to move the service to a new home"

I am the account holder,  and I am accessing it from my online account, so I'm not sure why it keeps on repeating the same message. I tried to contact SKY but it was useless the virtual assistant sent me the same link. I'm not sure what to do.

 

Regards,

 

CRW

 

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@CRW1185  When they send you the link just stay on the line and you should be put through to an advisor.



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