Moving Home

[Steve2212]

I am moving home later in the year and I will have about 7 months of my contract remaining. When I do a broadband check for my new address it says sky broadband isn't available. I assume under these circumstances I will not be charged for the remainder of the contract ?

[Highlinder]

@Steve2212  It depends on when you are moving later on in the year? Do you have a rough date when you are moving? Is this a new build or an existing property?

[Steve2212]

It's an existing property likely to be moving September but not confirmed hence my guess there will be about 7 months left on my contract when I move

[Highlinder]

@Steve2212  Does the property have any type of broadand or phone line into the property?

[Chrisee]

@Steve2212 Sky have a legal right to charge you cancellation charges in those circumstances but they will often wave those if asked. Best advice is at the point 2 weeks before you move ask Sky to arrange a home move which will fail if you are correct.  At that point ask for cancellation charges to be waved however it is at their discretion not something you can demand.

[Steve2212]

It has virgin fibre I understand don't think it has a phone line

[Highlinder]

@Steve2212  Any information on what the present people that are in the new property are going to do with the virgin service if they are going to take it and move with it making the property either you can get virgin again or start a new service there with Sky if they are able to do this for you.